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Privacy Policy

A legal disclaimer

The explanations and information provided on this page are only general and high-level explanations and information on how to write your own document of a Privacy Policy. You should not rely on this article as legal advice or as recommendations regarding what you should actually do, because we cannot know in advance what are the specific privacy policies you wish to establish between your business and your customers and visitors. We recommend that you seek legal advice to help you understand and to assist you in the creation of your own Privacy Policy.

Privacy Policy - the basics

Having said that, a privacy policy is a statement that discloses some or all of the ways a website collects, uses, discloses, processes, and manages the data of its visitors and customers. It usually also includes a statement regarding the website’s commitment to protecting its visitors’ or customers’ privacy, and an explanation about the different mechanisms the website is implementing in order to protect privacy. 

 

Different jurisdictions have different legal obligations of what must be included in a Privacy Policy. You are responsible to make sure you are following the relevant legislation to your activities and location.

What to include in the Privacy Policy

Generally speaking, a Privacy Policy often addresses these types of issues: the types of information the website is collecting and the manner in which it collects the data; an explanation about why is the website collecting these types of information; what are the website’s practices on sharing the information with third parties; ways in which your visitors and customers can exercise their rights according to the relevant privacy legislation; the specific practices regarding minors’ data collection; and much, much more. 


To learn more about this, check out our article “Creating a Privacy Policy”.

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Our Team is Available to Support You by Phone and Email:

Mon - Thur: 9am - 6pm

​​Friday: 9am - 5pm

Saturday/Sunday:  closed​

Consultations & In-home Visits Available by Appointment Only:

Mon - Thur: 9:30am - 5pm

​​Friday: 9:30am - 4pm

Evenings/Wkends: may be

available when scheduled in advance during office hours

Plan Ahead

For Peace of Mind

Preparing in advance helps families feel more at ease and allows us to be as prepared as possible to assist when the time comes.

While it doesn’t guarantee availability at a specific moment, pre-planning helps us better coordinate to provide care when you need it most.

There’s no obligation—just a thoughtful step toward readiness.

We strive to accommodate appointment requests with 2–3 days' notice.
Next-day or same-day appointments may be available during business hours, but may be limited.

Please note: We are closed on weekends and will respond to inquiries received outside of business hours as soon as possible during the next business day.

For urgent matters, please call our office at 289-987-7297 to speak with us during business hours. If you require emergency services, please contact your local Veterinary Emergency Clinic

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