Same-day, weekend, and evening appointments may be available when scheduled during office hours.
Please call us at 289-987-7297 to inquire.
Fees & Policies
Professional Fees
We understand that finances should not be at the forefront of the decision-making process when considering saying goodbye to your beloved pet. However, we know that finances do often play a role.
In order to give you the most accurate estimation of our professional fees, please call us or email us so that we may discuss your individual pet, as our prices vary based on your location, your pet’s weight, and your family’s after-care choices.
We accept e-transfers or online credit card payments as pre-payment options.
$510 + tax
Euthanasia with Family-Directed Aftercare
Saying goodbye is never easy, but we strive to provide a peaceful and compassionate experience for you and your pet.
Includes:
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Review of your pet’s medical history
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Travel to your home (within our primary service area)
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Injectable sedation for your pet’s comfort
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Compassionate, at-home euthanasia
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Complimentary fur clipping and ink paw or nose prints (upon request)
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Pet loss support package
Aftercare arrangements are left in your hands, and your pet will remain with you following the visit. Complimentary fur clippings and ink nose or paw prints are available upon request.
Additional Fees
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Out-of-area travel (please contact us for an estimate)
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Same-day appointments (when available): $75 + tax
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Pre-scheduled evening/weekend appointments (when available): $115 + tax
Keepsake items, such as garden stones, jewelry, and caskets, are available through Gateway Pet Memorial. Our team is happy to assist you in selecting and arranging the purchase of these special keepsakes.
$620-$865 + tax
Euthanasia with Communal Cremation
Our care continues after your pet’s passing, ensuring a respectful and compassionate journey for your beloved companion.
Includes everything in Euthanasia with Family-Directed Aftercare PLUS:
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Transportation of your pet and coordination with Gateway Pet Memorial.
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Respectful, communal cremation
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Complimentary Memorial Clay Paw Print delivered to your regular veterinary practice
With communal cremation, your pet is gently placed into the crematory alongside other pets. While cremated remains are not returned, the included memorial paw print offers a timeless keepsake.
Paw prints and any additional keepsake items will typically be delivered to your regular veterinary practice within 1–2 weeks unless alternate arrangements are made. Home delivery is available for an additional fee.
Additional Fees
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Out-of-area travel (please contact us for an estimate)
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Same-day appointments (when available): $75 + tax
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Pre-scheduled evening/weekend appointments (when available): $115 + tax
Additional keepsake items, such as personalized clay paw prints, and jewelry, are available through Gateway Pet Memorial. Our team is happy to assist you in selecting and arranging the purchase of these special keepsakes.
$895-$1140 + tax
Euthanasia with Private Cremation
Private cremation offers a personal way to honour your pet’s memory, with the comfort of having their cremains returned home to you.
Includes everything in Euthanasia with Communal Cremation
PLUS:
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Private cremation with return of your pet's cremated remains.
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Your choice of one of five complimentary urns or a scattering tube, returned to your regular veterinary practice
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Complimentary etching or engraving of your pet’s name on the urn
With private cremation, your pet will be the only one in the cremation chamber, ensuring you receive only their cremated remains.
Urns, clay paw prints and keepsake items will typically be delivered to your regular veterinary practice within 1–2 weeks unless alternate arrangements are made. Home delivery is available for an additional fee.
Additional Fees
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Out-of-area travel (please contact us for an estimate)
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Same-day appointments (when available): $75 + tax
-
Pre-scheduled evening/weekend appointments (when available): $115 + tax
Additional keepsake items, such as custom urns, personalized clay paw prints, and jewelry, are available through Gateway Pet Memorial. Our team is happy to assist you in selecting and arranging the purchase of these special keepsakes.
$265/hr + tax (starting at $132.50/half hour)
Virtual Medicine - Phone/Video Consultations
Telemedicine allows you to access expert guidance and compassionate support for your pet’s care without leaving home. Through convenient video or phone consultations, we provide personalized plans tailored to your pet’s unique needs.
Available Consultations:
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Palliative Care: Focused on managing your pet’s comfort and well-being, including personalized care plans, medications, and quality-of-life discussions.
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Quality of Life Assessments: Offering compassionate guidance to help you evaluate your pet’s condition and make informed care decisions.
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Cannabis Consultations: Providing expert advice on cannabinoid therapy, including product selection, dosing, monitoring, and safety.
While telemedicine cannot replace in-person exams or address emergencies, it reduces stress and offers ongoing email support for up to three months to ensure continuity of care.
From $0
Virtual Medicine - Comfort Plan Consultation
For pets who are nervous, anxious, or have a history of aggression, a Comfort Plan Consultation can be invaluable. This consultation helps ensure your pet’s unique needs are met, creating a calm and peaceful experience on the day of their appointment.
During this session, one of our doctors or our Registered Veterinary Technician will work with you to:
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Develop a personalized Comfort Plan, which may include pre-visit oral sedation, stress-reducing strategies, or adjustments to the home environment.
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Address your concerns and provide clear guidance on what to expect, reducing uncertainty and emotional strain.
While especially important for pets with anxiety or aggression, this consultation can also benefit families who want to feel fully prepared and supported. It offers an opportunity to discuss the process in detail and create a plan tailored to your needs.
Our goal is to prioritize your pet’s comfort and your peace of mind, helping you navigate this challenging time with confidence and compassion.
$145 + tax
(within our primary service area)
Angel Care Transportation
This service provides compassionate support for families following the loss of their beloved pet.
We travel to your home to pick up and transport your pet, when they have passed away at home.
The service includes:
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Travel to your home and confirmation of passing
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A grief resource package
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Complimentary ink paw prints, ink nose prints, and a fur clipping (if desired)
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Gentle transportation to the doctors home where their final care will be coordinated with Gateway Pet Memorial.
Your pet will be respectfully transported to our home office, where we will coordinate the transfer of care to Gateway Pet Memorial for cremation services (aftercare fees are additional).
This service is designed to ease the logistical and emotional burden during a difficult time, allowing you to focus on your memories and healing.
Service Policies
We understand that having an ageing pet comes with its share of worries and that caring for an ill pet can be exhausting.
As we do not want to create any additional uncertainty when it comes to your pet's care, we have included our policies on those topics that we receive inquiries about most frequently.
Scheduling
In order to ensure that we are available to help your pet when you need us, we encourage families to try to plan for in-home care as much in advance as possible.
We strive to be available for in-home care with 2-3 business day's notice, however, we know that sometimes a pet's health can change suddenly so in some cases, next-day appointments may be available.
In situations where our schedule permits same-day scheduling for urgent situations, a $75 urgent-care fee is applied as we need to expedite the preparation process.
In some situations, evening and weekend appointments may be available when scheduled in advance. These appointment times of our outside of our normal operating hours, and are subject to a surcharge of $115.
Most telemedicine consultations are available within one week's notice and are scheduled for a one-hour time block, although we do try to provide a buffer in case additional time is required. While we schedule one-hour time-slots, telemedicine consultations are billed based on the actual length of the call.
Cancellation Policy
Prior to each appointment, we take the time to review your pet's history, as well as your concerns. We prepare a medical record and schedule a generous amount of time that is dedicated to you and your pet, and in the case of in-home visits, travel time.
If you need to change or cancel your appointment, we kindly ask that you give us at least 24-hour advance notice.
A cancellation fee may be applied to appointments that cancel or re-schedule with less than 24 hours' notice. For those changes made within 24 hours of the appointment a $25 fee may be applied, a $50 fee within 4 hours of the appointment time, and a $100 fee (+ any surcharges and travel fees) when our doctor is already driving to your house or no one answering the door at the appointment time (our doctor will wait up to 15 minutes at the door).
*Appointments scheduled outside of regular office hours must be cancelled during normal office hours as phones are not monitored outside of these times.*
Please understand that this fee system is necessary as short-notice changes and cancellations adversely affect our ability to help other pets and families in need. If the cancellation is due to the death of the pet outside of normal business hours, this fee will be waived.
Presence of Family and Pets
Our goal throughout each home appointment is to maintain a peaceful, calm, and comforting setting for the pet we are helping and their family.
Anyone who wants to be present for these appointments is welcome, including other family pets.
Some pets may become upset or disruptive with a new person in their home, especially when the family is already very emotional and tensions are high. Sometimes it is less stressful for everyone if these pets are kept out of the room during the visit. For home euthanasia appointments, these pets can be brought in afterward to view the body and say goodbye to their friend – this is a very important part of the mourning process.
Our doctors will do their part to help keep the setting calm and will only ask for another pet to be excused if absolutely necessary.
Payment Options
In-home Euthanasia
To ensure everyone can focus fully on your pet during an in-home visit, payment is collected in advance. After selecting your preferred aftercare and booking an appointment, we will email an invoice with payment instructions. Payment can be made via e-transfer or online credit card at any time before your appointment.
Virtual Medicine
Before all Virtual Medicine consultations, our doctors will review the information you have submitted and any available medical records. To reserve a Virtual Medicine appointment, we require pre-payment for the first 30 minutes ($132.50 + tax). Virtual Medicine appointments are billed by the hour, so for appointments of more than 30 minutes, a final invoice will be emailed to you along with payment instructions, immediately following your appointment. Payment is required before the end of the business day via e-transfer or online credit card payment.